Cremorne Prestige Service (“we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect through this website, why we collect it, and what we do with it. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you complete a booking or enquiry form on this site, we collect:

• your name, phone number and email address;
• details of your vehicle (make and model);
• your preferred service, date and drop-off window;
• anything you choose to write in the notes field.

We also collect technical information automatically, including your IP address, browser type, the pages you view, and advertising identifiers such as a Google click identifier when you arrive from an advertisement.

Why we collect it

• to contact you about your booking or enquiry and to schedule your service;
• to create and manage your job in our workshop management system;
• to understand which advertising and search terms bring genuine enquiries, so we do not waste money on the ones that do not.

Cookies and measurement

This site uses cookies and similar technologies, including Google Analytics and Google Ads conversion measurement. These help us count how many people visit, which pages they read, and whether an enquiry came from an advertisement. Some of these cookies are set by Google. You can control or delete cookies through your browser settings; the site will still work without them, though our measurement will be less accurate.

You can read how Google uses this data at policies.google.com/technologies/partner-sites.

Who we share it with

We do not sell your personal information. We share it only with the service providers we need to run the business, such as our workshop management software, our website and hosting providers, and Google for advertising measurement. Those providers are bound to use the information only for the purpose we engaged them for. We may also disclose information where required by law.

How long we keep it

We keep enquiry and service records for as long as we need them to serve you and to meet our legal and tax obligations, and then we delete or de-identify them.

Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Accessing and correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time. If you are not satisfied with how we handled your request, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Cremorne Prestige Service
1/39 Hotham Parade, Artarmon NSW 2064
Phone: (02) 9906 5266